City of Kitchener Careers

Human Resource Attendance Support Coordinator

(Temporary Full Time for approximately 12 months)

Competition Number

2024-482

Job Code

1521

Posting Date

October 31, 2024

Closing Date

November 13, 2024 (at 6:00pm)

Job Status

Temporary Full-Time

The City of Kitchener is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener

Position Overview:

During the temporary assignment the incumbent will report directly to the Director of Human Resources and will be responsible for monitoring and analyzing attendance metrics to identify where to focus efforts for attendance improvement across the organization, initially focused on an attendance management pilot project with the Kitchener Fire Department. Through analysis of attendance data and other relevant reports, in consultation with Fire Management and HR, the position will provide support to Fire Management to determine root causes for attendance issues, promote best practices and make recommendations to assist Fire to achieve attendance goals.

Responsibilities:

• Partners with employees, their managers, union representatives (if applicable) and HR colleagues to understand reasons for absenteeism and helps develop strategies to help support regular attendance.
• Monitors daily absences and late arrivals.  Develops and maintains reports pertaining to workforce absenteeism.  Reports will highlight any trends, patterns and forecasts as they relate to workforce efficiency.
• Performs data collection and regular review of absenteeism on an ongoing basis.
• Monitors, analyzes, tracks and identifies absenteeism trends through attendance data, identifying areas for improvement and developing action plans.
• Analyzes employee absences ensuring compliance with attendance policies and against pre-established thresholds.
• Attends attendance support meetings required by the attendance management program and as needed at the request of fire management.
• Interprets corporate quarterly attendance reports to review employee’s participation in the program.
• Assists in the creation of letters and books milestone meetings with employees in the program and Fire Management.
• Tracks employee’s status in the program including whether they continue in the program or have successfully exited.
• Works collaboratively with the Health and Wellness Specialist and Fire Management teams on complex employee attendance issues and strategies on next steps.
• Develops and implements strategies to improve attendance and reduce absenteeism.
• Continuously assesses and refines the attendance tracking systems and processes to enhance efficiency and accuracy.
• Develops and delivers training for employees and managers on attendance policies and procedures.
• Serves as the main point of contact for employee inquiries regarding attendance policies and related issues.
• Assists in the implementation of new attendance management software or tools as required.

• Performs other related duties as assigned.

Requirements:

• Three-year degree or diploma in a related field (Human Resources/Disability Management).
• Minimum of four years related experience.
• CHRP designation is an asset.
• Demonstrated knowledge of employment and Human Rights legislation, Occupational requirements and issues impacting First Responders.
• Ability to interpret and advise on City of Kitchener procedures, policies, and collective agreements.
• Demonstrated ability to analyze data using tools (Excel, Power BI or a similar reporting tool).
• Experience working in an emergency service environment and Fire attendance systems such as Telestaff an asset.
• Proficiency in attendance tracking software (Time and Attendance Modules) and HRIS systems (experience with SuccessFactors is an asset).
• Knowledge of a network of resources available to support employees struggling with attendance.
• Experience working in a unionized complex environment or an emergency service environment (Fire) with various shifts and a variety of jobs.
• Ability to demonstrate compassion and judge when to escalate a situation, discuss complex employee issues with all appropriate stakeholders.
• Ability to work under pressure and in stressful situations.
• Excellent communication and interpersonal skills, with the ability to work effectively across divisions.
• Reliable with a good attitude and employment record.

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Department

Corporate Services

Division

Human Resources

Union Affiliation

Non-Union/Management

Number of Positions

1

Hours of Work

35 hours per week, Monday to Friday 

Location

Initial Location

Various locations

City

Kitchener

Compensation

Salary Range

$81,314 - $101,643 annually

Grade/Band

9 (under review)